To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01229 402999, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 14days:

• phone us on 01229 402999, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If possible please try to telephone reception before 11am if you require a home visit.

A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Center.

If your home visit is urgent please tell the reception staff.

If you need to speak to a doctor on the telephone you can arrange for the GP to call you back the same day.

It is important that you give the receptionist a brief reason for your request, telling the receptionist the nature of your call, you are, however, under no obligation to give this information if you do not wish to, but it may assist the doctor in prioritizing your call.

No specific time can be given.  If you are out when the GP telephones you or your phone is diverted to voice mail or a telephone answering service, they will make a note that they were unable to contact you and leave a message, if possible.  They may or may not, depending on perceived urgency, attempt to contact you again later that day.

It is not usually possible, except in an emergency, to interrupt a GP during surgery hours.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot keep your appointment, please let the surgery know as soon as possible so that it can be re-allocated to someone else, this helps reduce waiting times and makes us more accessible to other patients.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system - Patient Access
• phone us on 01229 402999, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs