WHAT ARE WE DOING IN RESPONSE TO CORONAVIRUS?
We will be open on Good Friday (10th April) and Bank Holiday Monday (13th April) to support our colleagues in the hospital. If you have a medical problem please contact the Surgery as normal on 01229 402999 and you will receive a telephone call from one of our clinicians
PLEASE STAY AT HOME
TO PROTECT THE NHS
AND SAVE LIVES
- Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
- Stay 2 metres (6ft) away from other people
- Wash your hands as soon as you get home
For advice on staying at home please click the following link:
THE DOORS TO ALFRED BARROW HEALTH CENTRE HAVE BEEN CLOSED TO PROTECT BOTH STAFF AND PATIENTS
If you feel your problem is urgent please phone the Surgery as normal. All requests for appointments are being triaged and where possible will be dealt with over the phone. We also have a video consultation facility that can be used for some patients. We are restricting the number of patients coming to the Health Centre and if your blood test is deemed to be necessary you may be seen in your car. However, if you or a member of your household have any of the symptoms listed above please phone the Surgery so that we can make alternative arrangements.
ONLY PATIENTS WHO HAVE PRE-ARRANGED APPOINTMENTS WILL BE ALLOWED TO ENTER THE BUILDING
IF YOU HAVE AN APPOINTMENT PLEASE PRESS THE BELL BUTTON AT THE BOTTOM OF THE INTERCOM TO THE RIGHT OF THE DOOR. IF IT IS CONFIRMED THAT YOU HAVE AN APPOINTMENT YOU WILL BE MANUALLY ADMITTED. WHERE POSSIBLE PLEASE COME ALONE
IF YOU NEED TO ORDER A PRESCRIPTION
WE UNDERSTAND THAT PATIENTS MAY BE WORRIED ABOUT MEDICATION ESPECIALLY IF THEY USUALLY ORDER THEIR PRESCRIPTION IN PERSON. AS A RESULT WE ARE RELAXING OUR RESTRICTION ON ORDERING PRESCRIPTIONS OVER THE PHONE. PLEASE PRESS OPTION 1 WHEN PHONING.
WE ARE FOLLOWING GOVERNMENT ADVICE AND SENDING ALL PRESCRIPTIONS TO A PHARMACY SO YOU WILL BE ASKED TO NOMINATE A PHARMACY - THERE IS NO OPTION TO EITHER DROP OFF YOUR REQUEST OR PICK UP YOUR PRESCRIPTION AT THE SURGERY. ALL PRESCRIPTIONS ARE, WHERE POSSIBLE, BEING CHANGED TO BATCH PRESCRIPTIONS WHICH MEANS THAT IT WILL BE AUTOMATICALLY SENT TO THE CHEMIST EVERY MONTH WITHOUT YOU HAVING TO ORDER EITHER THROUGH THE SURGERY OR PHARMACY. WHEN PICKING UP YOUR MEDICATION PLEASE MAKE SURE YOU TELL THEM THAT YOU ARE ON A BATCH PRESCRIPTION.
IF YOU HAVE ANY QUERIES REGARDING YOUR MEDICATION PLEASE PRESS OPTION 3. QUERIES ARE ONLY DEALT WITH BETWEEN 9AM AND 1PM. PLEASE LEAVE A VOICEMAIL AT OTHER TIMES
YOU CAN STILL ORDER PRESCRIPTIONS VIA PATIENT ACCESS OR THE MYGP APP
IN ORDER TO MAKE SURE THAT ALL PATIENTS CAN OBTAIN THE MEDICATION THEY NEED WE WILL CONTINUE TO ISSUE PRESCRIPTIONS AT THE SAME FREQUENCY AS BEFORE
IF YOU ARE REQUESTING INHALERS OR A RESCUE PACK PLEASE SEE THE INFORMATION BELOW AS REQUESTS THAT DO NOT FALL UNDER THIS ADVICE WILL NOT BE ISSUED
ADVICE FOR PATIENTS WITH RESPIRATORY DISEASE (ASTHMA AND COPD)
Understandably lots of people with respiratory disease are anxious to ensure that they are well protected against COVID-19. There is unfortunately some conflicting information going around social media which is both worrying for patients and generating unnecessary workload for health services.
The Morecambe Bay Respiratory Network is a team of local experts who provide all our guidance and we are following their advice:
Asthmatic patients who have stable asthma and have NOT needed oral steroids in the past 6 months are NOT HIGH RISK.
Patients who have not used inhalers for a long time (either preventer or reliever inhalers) do not need to order them ‘just in case’. If you develop symptoms and need an inhaler you will be prescribed one at the time. Symptoms from COVID-19 are generally NOT helped by inhalers.
Patients who take regular inhalers should continue their prescribed doses as normal and ensure their inhalers do not run out (But do not stockpile)
Rescue packs: if you normally have a rescue pack, following assessment and education from your practice nurse, then you should continue to have one at home and use it as instructed. IF YOU DO NOT NORMALLY HAVE A RESCUE PACK THEN YOU DO NOT NEED TO HAVE ONE. PRACTICES WILL ONLY BE ISSUING RESCUE PACKS TO PATIENTS WHO HAVE BEEN ASSESSED AS NEEDING ONE
- Follow your self-management plan (if you have one)
- If you become unwell with persistent cough or fever then self-isolate for 7 days and follow the advice on NHS 111 on-line.
- If you are at home and become severely unwell contact NHS111
- If you feel you are getting worse at home, with increasing symptoms please phone your GP Surgery for advice. It is useful if you have checked your temperature with a thermometer and your peak flow if you are asthmatic.
There is excellent National advice available at:
The British Lung Foundation - https://www.blf.org.uk/support-for-you/coronavirus
- https://www.actionpulmonaryfibrosis.org/2020/coronavirus /
WE ARE NOT ISSUING SICK NOTES FOR CORONAVIRUS RELATED ISOLATION OR SYMPTOMS. IF YOU NEED A SICK NOTE FOR ANOTHER REASON AND THIS IS AN ONGOING PROBLEM PLEASE REQUEST YOUR SICK NOTE AS USUAL. YOU WILL NOT BE ABLE TO PICK IT UP FROM THE SURGERY BUT WE CAN EITHER EMAIL OR POST IT TO YOU. PLEASE LET THE RECEPTIONIST KNOW WHEN YOU REQUEST IT YOUR PREFERRED METHOD
Urgent advice: Use the NHS 111 online coronavirus service if:
ONLY CALL 111 IF YOU CANNOT GET HELP ONLINE
HIGH RISK PATIENTS
Coronavirus can make anyone seriously ill, but there are some people who are at a higher risk.
For example, you may be at high risk from coronavirus if you:
- have had an organ transplant
- are having certain types of cancer treatment
- have blood or bone marrow cancer, such as leukaemia
- have a severe lung condition, such as cystic fibrosis or severe asthma
- have a condition that makes you much more likely to get infections
- are taking medicine that weakens your immune system
- are pregnant and have a serious heart condition
If you're at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.
How to protect yourself if you're at high risk
If you're at high risk of getting seriously ill from coronavirus, there are extra things you should do to avoid catching it.
- not leaving your home – you should not go out to do shopping, pick up medicine or exercise
- stay at least 2 metres (3 steps) away from other people in your home as much as possible
Ask friends, family or neighbours to pick up shopping and medicines for you. They should leave them outside your door.
If you need help getting deliveries of essential supplies like food, you can register to get coronavirus support.
AT RISK PATIENTS
People at higher risk include those who are over 70, regardless of whether they have a medical condition or not, and people under 70 with any of the following underlying health conditions:
- chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
- chronic heart disease, such as heart failure
- chronic kidney disease
- chronic liver disease, such as hepatitis
- chronic neurological conditions, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
- problems with your spleen - for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
- being seriously overweight (a BMI of 40 or above)
- those who are pregnant
IF YOU HAVE A CHILD OR YOUNG PERSON WHO HAS CONCERNS ABOUT CORONAVIRUS PLEASE CHECK OUT THE FOLLOWING LINK:
Continue with the following precautions:
Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.
(Site updated 06/04/2020)