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Information regarding Doctorlink service
NHS TEST AND TRACE SERVICE
We are aware that patients are receiving phone calls or texts from numbers purporting to be the NHS test and trace service.
The NHS test and trace number is: 0300 013 5000
The NHS test and trace text details will show as: 'NHStracing'
If you have any concerns or want to find out more about NHS Test and Trace please check out this document:
NHS Test and Trace scam alert
We are concerned that patients may be delaying contacting us with medical problems as they feel they may be ‘bothering’ during this pandemic. This is not the case - please contact us as usual so that we can give you advice and arrange any necessary investigations
All requests for appointments are being triaged and, in order to protect both staff and patients, where possible will be dealt with over the phone. We have a video consultation facility that can be used for some patients. If you need to be seen face-to-face then this will be arranged.
ONLY PATIENTS WHO HAVE PRE-ARRANGED APPOINTMENTS WILL BE ALLOWED TO ENTER THE BUILDING
IF YOU HAVE AN APPOINTMENT PLEASE PRESS THE BELL BUTTON AT THE BOTTOM OF THE INTERCOM TO THE RIGHT OF THE DOOR. IF IT IS CONFIRMED THAT YOU HAVE AN APPOINTMENT YOU WILL BE MANUALLY ADMITTED. WHERE POSSIBLE PLEASE COME ALONE
We are restricting the number of patients coming to the Health Centre and if your blood test is deemed to be necessary you may be seen in your car. However, if you or a member of your household have any of the symptoms listed below please phone the Surgery so that we can make alternative arrangements.
PLEASE STAY ALERT
CONTAIN THE VIRUS
AND SAVE LIVES
Coronavirus (COVID-19): getting tested
For guidance on coronavirus testing, including who is eligible for a test and how to get tested please click on the link below:
IF YOU ARE A NEW PARENT AND YOUR BABY HASN'T YET HAD THEIR 6-8 WEEK CHECK PLEASE LOOK AT THE FOLLOWING INFORMATION
Advice for parents if your child is unwell or injured
If you have any concerns about your child please contact the Surgery and ask for a phone call. In order to protect babies and young children NHS England recommends that you still bring your child for their immunisations. In order to protect staff and patients we ask that only one parent accompanies their child to the appointment
We understand that this is a very difficult time for all our patients and if you are concerned about your mental health then please check out the link below:
You can self-refer to First Step - please see the following link:
First Step information
Lockdown will be a difficult and unsafe time for many people. If you are experiencing domestic abuse: physical, emotional, psychological, financial, sexual or stalking, please go to victimsupport.org.uk or call 0300 303 0157 for advice and support and always call 999 in an emergency
A new support service is also available at:
The Samaritans can offer practical ways to cope and stay safe for those who are struggling and finding it difficult to reach out for help. You can find more information at:
HIGH RISK PATIENTS
Information for patients deemed to be high risk
AT RISK PATIENTS
Patients deemed to be at risk
Advice for patients with respiratory conditions
For updated information on prescription ordering and queries please see below
If you need to order a prescription
How to request a sick note
OTHER USEFUL INFORMATION
Urgent advice: Use the NHS 111 online coronavirus service if:
ONLY CALL 111 IF YOU CANNOT GET HELP ONLINE
Continue with the following precautions:
Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
(Site updated 22/06/2020)