We understand that patients are struggling to access Covid-19 tests
Please see the latest statement from Morecambe Bay CCG:
"Tests can only be booked on the national online booking portal or by calling 119 if you do not have access to the internet. You cannot book a test in any other way.
Anyone who tries to book a test and is unable to do so, or who is offered a location or time which is not convenient, should wait a few hours and then try again. More tests are available each day and are allocated based on areas of greatest need and the prevalence of the virus. As the service is very busy you may have to try more than once to access the service and be offered the location you need
You should not go to A&E or your GP Practice to get a coronavirus test as you may spread the virus. Both A&E and your GP Practice are unable to assist you in booking a COVID-19 test and cannot provide COVID-19 testing
Booking a test if you have symptoms is vital to the control of the virus and the saving of lives, so please continue to self-isolate and come back to the online booking portal or the 119 service if you have not been successful.
For updated information on prescription ordering and queries please see below
From Monday 14th September 2020 pharmacies will no longer be able to order prescriptions on behalf of our patients
You will need to order repeat medication directly via your GP practice, not via your pharmacy or medical equipment supplier. You can order in the following ways: -
- Online via Patient Access
- Approved app, i.e. MyGP or NHSapp
- Tick off what you need on the repeat order slip and drop the request into our letterbox on our front door or send via post
- Add a proxy (family member or carer) to use Patient Access to order medication on your behalf
If you can’t order by these means and don’t have a family member, friend or carer able to order for you, please contact us on 01229 402999
Frequently Asked Questions
Does this mean I have to collect my prescriptions from the surgery?
No. Please note this only affects the ordering of your prescription. When you order your repeat prescription directly through your GP practice, your pharmacy will continue to collect or receive your prescription as before
Will my prescriptions still be delivered?
Yes, pharmacies will continue to deliver your prescription if you currently receive this service. This change only applies to how your prescriptions are ordered
What about my relatives in Care homes, or who have a dosette box? Do I need to order for them?
No, anyone in a care home or who requires a dosette box will be unaffected by this change.
Why is this happening?
It’s a rolling programme across all practices in Morecambe Bay CCG to reduce waste and improve patient safety. It started with Norwood & Duke Street Surgeries with the rest of the practices following the same policy in the coming months. Being in charge of ordering your own repeat prescriptions ensures you get the medicine you need at the time you need it. This can help prevent the build-up of unused or old medicines at home which improves safety, reduces medicines waste and saves valuable NHS resources.
As you are probably aware, this year will be a very challenging year for delivering the flu vaccine programme. Flu is a serious and potentially life threatening infection and it is highly recommended you are vaccinated against it.
This year’s flu clinics will be run differently to usual ensuring the clinic is managed in a safe environment for patients to attend.
We have organised a drive through facility which will be held at BAE’s Waterfront Car Park on Barrow Island.
Please be assured that we will be operating the drive through in a socially distanced vehicle queuing system. You will receive your vaccination in your vehicle by one of our Nurses/Health Care Assistants.
We will shortly be sending letters out to patients to invite them to telephone the Surgery to book their appointment. This letter will contain directions to the drive through clinic and what to do on arrival. Printed on the letter is a barcode which is unique to you therefore it is extremely important that you keep this letter safe and bring along to your appointment at the drive through facility. Your barcode will be scanned on entry, without this you will be unable to have your vaccination.
The first invitation letters will be sent to ‘high risk’ patients. Please do not telephone the Surgery to book your flu vaccine appointment unless you have received your letter.
We hope you will support the Surgery with this facility. It is a new concept not only for our patients but for all our staff. We believe this is the best solution to minimise the risk of COVID-19. Your health and safety is our utmost priority.
FLU VACCINATIONS FOR PATIENTS AGED 50-64
Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.
If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
LETTERS FOR SCHOOL ABSENCE RE COVID
Please note that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19
WHEN SHOULD I KEEP MY CHILD OFF SCHOOL?
If you are worried whether you should send your child to school or not please check out the following guidance:
Guide for parents - should my child go to school?
NHS TEST AND TRACE SERVICE
We are aware that patients are receiving phone calls or texts from numbers purporting to be the NHS test and trace service.
The NHS test and trace number is: 0300 013 5000
The NHS test and trace text details will show as: 'NHStracing'
If you have any concerns or want to find out more about NHS Test and Trace please check out this document:
NHS Test and Trace scam alert
We are concerned that patients may be delaying contacting us with medical problems as they feel they may be ‘bothering’ during this pandemic. This is not the case - please contact us as usual so that we can give you advice and arrange any necessary investigations
All requests for appointments are being triaged and, in order to protect both staff and patients, where possible will be dealt with over the phone. We have a video consultation facility that can be used for some patients. If you need to be seen face-to-face then this will be arranged.
ONLY PATIENTS WHO HAVE PRE-ARRANGED APPOINTMENTS WILL BE ALLOWED TO ENTER THE BUILDING
IF YOU HAVE AN APPOINTMENT PLEASE PRESS THE BELL BUTTON AT THE BOTTOM OF THE INTERCOM TO THE RIGHT OF THE DOOR. IF IT IS CONFIRMED THAT YOU HAVE AN APPOINTMENT YOU WILL BE MANUALLY ADMITTED. WHERE POSSIBLE PLEASE COME ALONE
We are restricting the number of patients coming to the Health Centre and if your blood test is deemed to be necessary you may be seen in your car. However, if you or a member of your household have any of the symptoms listed below please phone the Surgery so that we can make alternative arrangements.
Coronavirus (COVID-19): getting tested
For guidance on coronavirus testing, including who is eligible for a test and how to get tested please click on the link below:
ADVICE FOR PARENTS OF YOUNG CHILDREN AND BABIES
IF YOU ARE A NEW PARENT AND YOUR BABY HASN'T YET HAD THEIR 6-8 WEEK CHECK PLEASE LOOK AT THE FOLLOWING INFORMATION
If you are a parent who is worried about their child please check out the following video and poster. We are still dealing with non-Coronavirus problems too.
Advice for parents if your child is unwell or injured
If you have any concerns about your child please contact the Surgery and ask for a phone call. In order to protect babies and young children NHS England recommends that you still bring your child for their immunisations. In order to protect staff and patients we ask that only one parent accompanies their child to the appointment
IF YOU HAVE A CHILD OR YOUNG PERSON WHO HAS CONCERNS ABOUT CORONAVIRUS PLEASE CHECK OUT THE FOLLOWING LINK:
We understand that this is a very difficult time for all our patients and if you are concerned about your mental health then please check out the link below:
You can self-refer to First Step - please see the following link:
First Step information
Lockdown will be a difficult and unsafe time for many people. If you are experiencing domestic abuse: physical, emotional, psychological, financial, sexual or stalking, please go to victimsupport.org.uk or call 0300 303 0157 for advice and support and always call 999 in an emergency
A new support service is also available at:
The Samaritans can offer practical ways to cope and stay safe for those who are struggling and finding it difficult to reach out for help. You can find more information at:
HIGH RISK PATIENTS
Information for patients deemed to be high risk
AT RISK PATIENTS
Patients deemed to be at risk
INFORMATION FOR PATIENTS WITH RESPIRATORY CONDITIONS
Advice for patients with respiratory conditions
How to request a sick note
OTHER USEFUL INFORMATION
Urgent advice: Use the NHS 111 online coronavirus service if:
ONLY CALL 111 IF YOU CANNOT GET HELP ONLINE
Continue with the following precautions:
- Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
- To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
- Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
(Site updated 17/09/2020)